Store policies

Refund and Returns Policy

Review how approved returns are handled and how refunds are processed back to the original payment method.

How refunds are reviewed

Refund approval depends on order verification, the reported issue, product condition, and the outcome of the return review.

If a return is required before refunding, the support team will explain the next steps and any inspection requirements.

Refund requests are typically reviewed within the applicable policy window of 7 days.
Approved refunds are generally issued to the original payment method or the most appropriate supported refund channel.
Processing time can vary by payment provider, bank, or manual verification requirements.

Refund status updates may take time if external payment providers, banks, or manual quality checks are involved.

Keep your payment receipt, order number, and any support conversation references until the refund is completed.